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Terms and Conditions That Govern Your Account

These terms set out how your 1bdtk1 account works — from opening it to making deposits through bKash, Nagad or Rocket, to requesting a withdrawal.

Account holder rulesbKash, Nagad, Rocket deposit termsWithdrawal conditionsEligibility by regionAccount suspension policy
1bdtk1 Terms and Conditions That Govern Your Account
HOW WE HANDLE THIS

Account Security and Terms Enforcement

We enforce these terms consistently so every account is treated the same way. Wallet ownership checks, account security steps and data handling practices are all part of how we keep the platform fair for everyone who uses it within a supported region.

Wallet Ownership Verification

Deposits from bKash, Nagad or Rocket must come from a wallet registered in your own name. We cross-check wallet numbers during withdrawal reviews to confirm this match before releasing funds.

Account Security Measures

Your account is protected by OTP verification at login and on any withdrawal request. If we detect unusual access patterns, we may freeze the account and ask you to re-verify your mobile number.

Data Retention Under These Terms

We hold account records — including transaction history from bKash, Nagad and Rocket deposits — for as long as your account remains active and for a period after closure, in line with our data policy.

Requesting a Terms Review

If you want to dispute how a term was applied, submit a written request via email or live chat. We log every dispute and aim to provide a written response with a clear outcome and next steps.

TERMS CONTACT PATHS

How to Reach Us About These Terms

If a clause in these terms is unclear, or if you think something has been applied incorrectly to your account, our support team is the right place to start. You can reach us through live chat, email or the in-app help section. We aim to respond to terms-related queries promptly, and complex cases involving wallet verification or account suspension are escalated to a senior review team.

Live Chat Start a live chat session directly from the account dashboard. Quote your registered mobile number so the agent can pull up your account details quickly.
Email Support Send a written query to our support address. Include your account ID and the specific clause or transaction you want reviewed. We handle terms disputes by email for a clear paper trail.
In-App Help Open the Help section inside the 1bdtk1 app on your Android or iOS device. Navigate to Account and Terms to submit a question without leaving the platform.

Common Questions About These Terms

These are the questions we hear most often about how the terms work in practice — covering accounts, wallet deposits, eligibility and what happens if something goes wrong.

Access and eligibility depend on your local law and your region's status. We cover supported areas within Bangladesh, but it is your responsibility to confirm that online gaming is permitted where you are.

No. Deposits must come from a wallet registered in your own name. Using a third-party bKash, Nagad or Rocket account can result in a withdrawal hold until wallet ownership is verified.

We notify account holders when material changes are made. Continuing to use your account after the update date means you accept the revised terms. You can always request a copy via email.

Contact us via live chat or email with your account ID and the transaction reference. Our team reviews disputes against the terms in place at the time the transaction occurred and responds in writing.

In cases of suspected fraud or wallet mismatch, we may act immediately to protect the account. We will then contact you through your registered mobile number to begin the verification process.

We retain your account data — including deposit records from bKash, Nagad and Rocket — for the duration your account is active, and for a defined period after closure as set out in our data policy.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.